Be an early applicantLess than 25 applicants

Company

Mercury · 9 hours ago

Manager, KYC Onboarding - Weekday Coverage

United States

Full-time

Remote

Mid Level

$115K/yr - $143K/yr

3+ years exp

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H1B Sponsor Likely

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Responsibilities

Help hire and manage a team of Onboarding Specialists, including monitoring metrics, addressing questions, handling escalations, and supporting the team in navigating challenges and ambiguity that may arise

Conduct regular 1:1s with team members to provide feedback, set goals, and support career development, ensuring the team operates efficiently and effectively.

Utilize Onboarding team KPIs and to effectively manage your team and help Onboarding consistently deliver on our goals

Be fluent in Onboarding processes and proactively identify efficiency gains at scale, collaborating with EPD and strategy partners to drive continuous improvement.

Autonomously manage projects and drive forward results, both with internal stakeholders and third party vendors

Support strategic planning and team vision by contributing to bi-annual KPI discussions and preparing insights for monthly and quarterly business reviews.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

People managementRisk managementProject managementOnboarding processesKPI managementCustomer experience

Required

2+ years of people management experience

3+ years of experience leading queue based teams & a passion for leadership and career development

Ability to work autonomously while juggling people management responsibilities and multiple projects at a given time

A strong ownership mindset and high standards of excellence for personal and team performance

Thrive in a fast-paced, ever-evolving environment, demonstrating adaptability, resilience, and proactive leadership

Experience in Risk or a demonstrated ability and enthusiasm to quickly learn new domains

Proven problem-solving skills, focused on enhancing product, team, and process efficiency.

Top notch written and verbal communication skills - exhibiting a strong executive presence and ability to write with clarity and purpose

Outstanding attention to detail, time management, and the ability to manage multiple projects and priorities effectively.

Delight in providing an exceptional customer experience

Benefits

Equity (stock options)

Benefits

Company

Mercury

Glassdoor

3.2

Mercury offers FDIC-insured accounts, virtual & physical debit cards, currency exchange, domestic, and international wires.

Founded in 2017

San Francisco, California, USA

501-1000 employees

https://mercury.com

H1B Sponsorship

Mercury has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (27)

2022 (24)

2021 (28)

2020 (85)