TTEC · 17 hours ago

Manager, Service Delivery

Englewood, CO

Full-time

Remote

Entry, Mid Level

$58K/yr - $60K/yr

1+ years exp

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Responsibilities

Improve the key success metrics associated with goals. These include:

Customer Satisfaction Score

Service Level Goals

Quality Goals

Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects

Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call center experienceCoaching skillsCustomer satisfaction focusData analysisPerformance-driven cultureMentoring