Private Health Management · 10 hours ago

Client Services Coordinator

Phoenix, AZ

Full-time

Remote

Entry Level

$55K/yr - $65K/yr

1+ years exp

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Responsibilities

Proactively support and assess the clients' care needs through direct communication, ensuring personalized and timely assistance.

Collaborate closely with clinicians and researchers as a vital member of the client's care team, leveraging PHM's resources to deliver optimal care solutions.

Kick off client engagements. From welcome email to a seamless registration completion, you'll set the tone for each engagement.

Facilitate scheduling and billing support by collaborating with physician offices and coordinating services including concierge nursing and molecular profiling companies.

Take ownership of all details related to client meetings, ensuring comprehensive follow-up and completion of action items.

Partner with researchers to assess clinical trial eligibility and enrollment processes.

Qualification

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Care Coordination ExperienceConcierge Customer ServiceTechnologically AdeptHandling Confidential InformationPositive Client-Focused Orientation

Required

1+ Year of professional care coordination experience in a complex environment.

Concierge level customer service. You combine an unflappable professional presence with exceptional written and verbal communication skills.

The highest standards of ethics and personal integrity with a demonstrated capacity for discretion and for handling confidential information with care.

High versatility. You thrive in a multitasking, ever evolving, fast paced role.

A positive, energetic, client-focused, can-do orientation always bringing innovative ideas, new perspectives, and a wealth of enthusiasm.

Highly technologically adept.