Netsmart · 8 hours ago

Senior Field Service Tech

Dallas, TX

Full-time

Remote

Senior Level

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Health Care

No H1B

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Responsibilities

Provide surveillance, management, and event notification of the network infrastructure. Coordinate and/or escalate network issues to appropriate engineering team or carrier.

Interface with end users to independently resolve problems concerning system functions

Troubleshoot and solve problems related to PC hardware and software.

Update customers regularly on ongoing trouble tickets and provide full report of issues.

Administer Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS.

Interface with Server and Network engineering teams to troubleshoot and solve issues as well as implement IT projects

Participate with project teams to implement or troubleshoot defined technical activities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows Operating systemsTicket management systemsLAN/WAN technologiesMicrosoft certificationA+ certificationNetwork+ certificationCitrix technologiesCloud serversOffice suiteVirus removal