Be an early applicantLess than 25 applicants

Company

CLEAResult · 6 hours ago

Remote Energy Efficiency Customer Support Specialist

Mississippi, United States

Full-time

Remote

Entry Level

$17/hr - $17/hr

1+ years exp

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ConsultingEnergy

No H1B

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Responsibilities

Support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates.

Handle inbound or outbound voice calls.

Expertly navigate a script.

Support customers and tech inquiries.

Maintain a committed schedule with set lunches and breaks.

Balance customer support while navigating multiple platforms simultaneously.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportInbound/Outbound CallsScript NavigationTyping 35+ WPMCustomer Service SatisfactionCall Center ExperienceSales OrientationPerformance MetricsTech Inquiries SupportMulti-platform NavigationDedicated Home Office

Required

High School Diploma or GED (required)

Experience handling inbound or outbound voice calls

Expertly navigating a script

Supporting customers and tech inquiries

Comfort with a committed schedule with set lunches and breaks

Appreciation for goals and performance metrics

Ability to type 35+ WPM

No attendance or punctuality concerns

Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously

Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred

Sales-oriented with a focus on customer service satisfaction

"How can I help you?" attitude

Preferred

Call Center experience in an inbound/outbound sales environment preferred

Benefits

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours

401(k) with company match

Paid vacation, sick, personal and parental leave time

Paid Volunteer Time: giving back to our communities is important to us

Employee Recognition Program – convert your recognition points into gift cards

Employee Assistance Program – offers benefits to help you manage daily responsibilities

Access to on-demand training courses to advance further in your career