Genworth · 10 hours ago

Technical Training Specialist

Richmond, VA

Full-time

Remote

Entry, Mid Level

$67K/yr - $92K/yr

2+ years exp

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FinanceFinancial Services

Comp. & Benefits

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Responsibilities

Works with department leadership, subject matter experts and the Instructional Design Manager to develop outstanding learning solutions

Utilizes ADDIE as well as other Adult Learning Methodologies to build effective learning experiences that enable adult learners to improve job performance

Builds productive relationships that deeply integrate business knowledge and metrics with learning objectives and performance expectations

Creates robust, blended learning solutions through a variety of instructional strategies such as job aids, professional curriculum, simulations and technology-based methods

Utilizes effective project management skills to develop timelines, communicate progress, coordinate resources and seamlessly implement learning solutions

Creates and maintains professional, well-designed training materials

May facilitate training classes up to 50% to include products, systems, processes, and operational techniques

In every interaction, advises, consults and educates to listen and proactively seek opportunities to solve business challenges

Creates an engaging classroom environment and appropriately manages throughout training

Uses classroom tools appropriately, providing real life examples

Maintains dignity of students at all times

Coaches trainees to find answers instead of giving the answer

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Instructional DesignAdult Learning MethodologiesProject ManagementMicrosoft Office SuiteCamtasiaCustomer Service SkillsTraining FacilitationInsurance Industry KnowledgeLTC Customer Service Knowledge

Required

Proficient computer skills, including Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, OneNote)

Excellent written and verbal communication skills

Ability to maintain a positive demeanor and demonstrate professionalism while managing multiple responsibilities and projects under pressure

Strives to build effective relationships with students and stakeholders (SMEs, hiring managers, leaders, etc.)

Ability to facilitate to individuals or groups

Demonstrated interpersonal and customer service skills that will be used in dealing with employees seeking help, training program participants and fellow team members

Demonstrated experience interacting with operational areas in gathering, documenting and creating training solutions for business problems/challenges