27 applicants

Company

Stripe · 12 hours ago

Program Manager, Seller Process & Experience

United States

Full-time

Remote

Senior Level

$155K/yr - $232K/yr

7+ years exp

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FinanceFinTech

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Define and establish key performance indicators (KPIs) to measure the success of go-to-market tools and processes, regularly reviewing them for relevance and effectiveness

Develop and maintain a centralized system to collect insights and identify friction points from sellers, collaborating with cross-functional teams to implement effective solutions

Assess the impact of tool and process changes on seller performance and satisfaction, analyzing key metrics (e.g., sales performance, tool usage rates, and seller satisfaction scores) to drive continuous improvement.

Lead initiatives to optimize seller tools and processes (e.g., Salesforce, Ironclad, Tableau) to enhance efficiency and effectiveness

Partner with internal communications and operations teams to design and execute change management plans, ensuring new processes and tools are effectively communicated and adopted by sellers

Collaborate with Sales Enablement on implementing new tools or processes for go-to-market sales teams, ensuring minimal disruption for sellers during transitions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesforceGTM processesProcess improvementData analysisCross-functional collaborationLean Six SigmaE-commerce experience

Required

7+ years of experience in sales, program management, or process improvement, preferably in an e-commerce or technology environment

3+ years of experience building or supporting GTM processes, workflows, data and systems, including Salesforce and other Sales productivity tools

A proactive mindset with a high degree of comfort navigating ambiguity and rapidly changing priorities

An ability to seamlessly transition from strategy, high level to very detailed, and a willingness to 'roll up your sleeves'

Ability to simplify, structure, and diagnose problems and with a high degree of comfort working quickly in a high growth, fast-paced environment

Excellent analytical, presentation, and communication experience, influencing across all levels.

Strong analytical, presentation, and communication skills, with the ability to influence at all levels of the organization—from frontline teams to executive leadership, and synthesize detailed information into clear, actionable strategies

Ability to build strong executive relationships to create clarity and context around key decisions

Experience working with cross-functional teams to implement workflows and processes that support user engagement and satisfaction

Excellent communication and presentation skills, capable of influencing key stakeholders and engaging with sellers effectively

Preferred

A strong ability to empathize with seller challenges and effectively diagnose underlying issues affecting their experience

Comfort operating with incomplete or varying data, demonstrating adaptability in prioritizing activities based on shifting business needs

Extensive problem-solving and analytical experience, particularly in addressing operational or competitive challenges in a sales-oriented environment

Familiarity with process improvement methodologies, such as Lean Six Sigma, is a plus

A passion for continuous learning and improvement for yourself and your team

Previous experience in sales or process architecture roles is preferred

Ideally located in NYC, or on the East Coast

Benefits

Equity

Company bonus or sales commissions/bonuses

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Company

Stripe

Glassdoor

3.6

Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.

Founded in 2010

South San Francisco, California, USA

1001-5000 employees

https://stripe.com/in

H1B Sponsorship

Stripe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (109)

2022 (300)

2021 (348)

2020 (121)