ibex ยท 16 hours ago
Customer Service/Tech Support
United States
Full-time
Remote
Entry Level
$15/hr - $15/hr
1+ years exp
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Responsibilities
Answer billing and general account questions from customers and potential customers via phone
Sign up new customers and provide answers to service inquiries
Execute changes to existing customer accounts, process plan upgrades/downgrades
Resolve questions and open tickets to escalate issues as needed
Follow up with internal employees and external customers to resolve issues
Qualification
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Required
Results driven, multitasking, able to balance multiple customer issues to completion
Closing support tickets in a timely manner and with a satisfactory customer resolution
Able to keep step with a fast-paced environment and maintain a positive attitude
Excellent written and verbal communication skills
1-year experience providing customer service, face to face or over the phone
25 WMP Typing speed
Must be 18 years or older
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company
ibex
Ibex is an evolution that streamlines customer engagement, acquisition, experience and growth through its CLX platform.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-08-07IPO
Leadership Team
Mohammed Khaishgi
Chairman and CEO
Andreas Wilkens
CTO
Recent News
2024-11-20
Globe Newswire
2024-10-29
Globe Newswire
2024-10-28
Company data provided by crunchbase
