Versant Health · 7 hours ago

Technical Support Engineer

United States

Full-time

Remote

Mid Level

$80K/yr - $90K/yr

3+ years exp

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Responsibilities

Manage incident tickets by debugging, communicating issues, developing fixes, and performing unit tests

Understand and work with branching and deployment processes in a development environment for testing purposes

Track work efforts and provide status updates to the IT product team

Identify, analyze and communicate recurring problems and develop remediation plans

Participate in online retailer API implementations and support system operations

Communicate regularly with internal/external facing key stakeholders to provide status updates and answer general technical inquiries

Maintain a high level of stakeholder satisfaction

Collaborate in and adhere to Agile delivery methodology ceremonies

Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals

Other duties as assigned

Qualification

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Angular debuggingMiddleware debuggingC#NET 4.6.2SAML SSOSQLRoot cause analysisGeneral infrastructure knowledgeETL workstreamsUser payment product conceptsProvider networksBenefit structure configurationsProduct ordering modelsClaims processesMicroSoft OfficeJiraServiceNow