DTN · 9 hours ago

Technical Customer Support Representative

United States

Full-time

Remote

Entry Level

$34K/yr - $45K/yr

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AgricultureInformation Technology

Work & Life Balance

Insider Connection @DTN

Discover valuable connections within the company who might provide insights and potential referrals.
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Responsibilities

Monitor and respond to phone calls, online chat, and e-mail

Validate problems identified with existing software tools

Research cause of problems previously validated

Coordinate with management and other development staff to identify the appropriate resolution to validated problems

Monitor progress of resolutions and announces availability

Collaborate with Development personnel, other Technical Support Specialist and Product Management to answer questions and resolve problems

Daily interaction with customers to answer questions, ensure customer satisfaction, identify problems, and document customer requests.

Log all external and internal customer interactions within Salesforce

Qualification

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