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Company

TISTA Science and Technology Corporation · 10 hours ago

Application Administrator

United States

Full-time

Remote

Mid, Senior Level

$43K/yr - $50K/yr

5+ years exp

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Application Performance ManagementCloud Computing

No H1B

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Responsibilities

Troubleshoot issues with NCA customers to determine root cause of application error messages and system issues over Team, email, and phone.

Troubleshoot Windows Desktop issues as it relates to the use of the Memorial applications (Java, internet settings / browser compatibility).

Execute canned SQL queries to return data for reports, update / delete data in tables to resolve application errors and data inconsistencies.

Modify existing SQL queries to return specific data or make appropriate changes dependent on the customer’s issue.

Monitor and respond to email communications from customer.

Monitor and work tickets from a ServiceNow que, prioritizing work based on time-sensitivity of requests.

Coordinate with DBA’s, Unix Admins and developers to resolve complex system issues.

Complete tickets within pre-determined SLAs and document in detail, solution to customer issues in ticketing system.

Qualification

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Linux / UnixDatabases (Oracle/MSSQL)SQL queriesWindows 10JavaHelp-desk ticketing systemsClient/server applicationsIE/Edge/ChromeDesktop applicationsProblem-solving aptitudeTime management skills

Required

Knowledge of Linux / Unix, Databases (Oracle/MSSQL), customer support, attention to detail.

Proven experience in Customer Service

High level of attention to detail

High degree of resourcefulness and problem-solving aptitude

Excellent communication and time management skills

Team player that works independently with minimal supervision

Knowledge of databases, and client/server applications

Familiarity with Windows 10, and desktop applications such as Java and IE/Edge/Chrome

Familiarity with SQL queries

Familiarity with Unix Based operating systems

Familiarity help-desk ticketing systems

An AA in Computer Science, Engineering, Math, or Graduate of Technical School or equivalent PLUS 5 Years of experience

Four (4) years of additional relevant experience may be substituted for education

The ability to pass a Tier 2/Moderate Background Investigation

Benefits

Above Industry Healthcare Benefits

Remote Working Options

Paid Time Off

Training/Certification opportunities

Healthcare Savings Account & Flexible Savings Account

Paid Life Insurance

Short-term & Long-term Disability

401K Match

Tuition Reimbursement

Employee Assistance Program

Paid Holidays

Military Leave

Company

TISTA Science and Technology Corporation

TISTA Science and Technology Corporation, a CMMI Level 3 company, focuses on delivering information technology (IT) and professional services to Federal and State agencies, and to various commercial clients.

Founded in 2005

Rockville, Maryland, USA

1001-5000 employees