193 applicants

Company

Peraton · 16 hours ago

Service Designer-UI/UX

USA

Full-time

Remote

Mid, Senior Level

$86K/yr - $138K/yr

5+ years exp

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Responsibilities

The UI/UX Lead conducts user research, analysis and synthesis, persona development, interaction design, and usability testing to create products that delight end users

Applies Human-centered design principles to create User Interface elements

Ensures the overall user experience, facilitates, and enables user outcomes in an intuitive manner

The UI/UX Lead may be a member of the Contract Management Team or a member of an Agile Development Team

Ability to use web analytics to understand user flows, behaviors, and burden

Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers

Ability to draft user flows from start to finish with technical input

Ability to create and evaluate low-fidelity versions of their ideas before implementing them

Ability to bring relevant people together to help them understand the user's goal and establish a common goal

Ability to plan and execute system mapping, customer journeys, scenarios and service specifications

Analyze research data identifying and generating meaningful insights and behavioral patterns

Work closely with visual designers contributing to the improvement of the design quality and final user experience

Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap

Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenge

Strong background in service and strategic design

Strong skills in conducting and synthesizing research, insights and findings

Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification with skills in visual and interaction design

Prior portfolio showcasing design solutions and strategic approache

Ability to facilitate workshops and set design sprints

Knowledge of agile approaches and techniques

Ability to communicate effectively with different audiences

A solid competency in storytelling and public speaking. Comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work

Attention to details and organizational approach

Ability to understand the impact of technology on design deliverables

Demonstrated attention to detail and ability to identify and communicate quality deficiencies verbally and in writing

Highly dependable with a proactive and team-oriented work posture

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

User Experience DesignService DesignUser ResearchDesign ThinkingAgile MethodologiesVisual DesignInteraction DesignQuantitative AnalysisQualitative AnalysisCustomer Experience (CX)Software DevelopmentJourney MappingService SpecificationsPublic Speaking

Required

5 years with BS/BA; 3 years with MS/MA; 0 years with PhD

Minimum of 5+ years' experience designing complex service design systems for multiple touchpoints projects

5+ years of experience in service design, user experience design, or related fields

5+ years of combined professional service design, CX, and/or UX experience

Demonstrated experience developing user experiences in large-scale software development projects

Demonstrated experience performing user research, to include designing and delivering surveys, conducting user interviews, and compiling data gained from these activities

Demonstrated experience using design thinking, Agile concepts and practices, and product management principles to develop customer focused software products

Experience with visual design/interaction design creating and implementing user interfaces based on user data gathering

Strong understanding of current quantitative and qualitative user analysis techniques