Authenticx · 8 hours ago
Storyteller - Customer Experience (Healthcare Software)
Indianapolis, IN
Full-time
Remote
Mid Level
3+ years exp
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No H1B
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Responsibilities
Evaluate client-customer interactions to uncover meaningful findings.
Analyze qualitative and quantitative data to identify actionable, relevant insights.
Develop captivating storylines that bring data to life and capture client attention.
Design and build impactful PowerPoint presentations that visually support data-backed storytelling.
Present engaging, insight-rich stories to clients in primarily virtual settings.
Facilitate client discussions around key findings, fostering understanding and action.
Collaborate cross-functionally to ensure high-quality deliverables aligned with client goals.
Continuously refine Authenticx’s approach to data-driven storytelling.
Maintain a deep understanding of the Authenticx platform, features, and use cases.
Build and nurture positive client relationships, always focusing on their needs and desired outcomes.
Qualification
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Required
3-5 years’ experience in a B2B customer-facing role, with proven presentation and facilitation skills
Experience analyzing qualitative and quantitative data to extract actionable insights
Superior public speaking, group facilitation, and 1:1 communication skills
Proficiency in designing compelling PowerPoint presentations to support storytelling
Strong executive presence and comfort engaging with senior-level stakeholders
Exceptional organization, attention to detail, and ability to prioritize in a fast-paced environment
Proficiency with MS Office, especially Excel and PowerPoint
Understanding of web applications and a willingness to learn new technologies
A collaborative mindset and ability to thrive in a remote team environment
Ability to work under tight deadlines while delivering high-quality results
Preferred
Bachelor’s degree in Business, Marketing, Writing, or related fields
SaaS, Healthcare, or B2B professional services experience
Familiarity with the healthcare industry
Benefits
Free health insurance options
Comprehensive benefits - medical, vision, dental, life, and disability insurance
HSA and FSA plans
401(K)
Unlimited vacation time
Generous paid holidays, sick leave, and parental leave
Perks at Work membership for discounts on shopping, travel and much more
Company
Authenticx
Authenticx provides a single source of conversational data for customer insight analytics to inform business decisions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$28.3MKey Investors
Blue Heron CapitalSignal Peak VenturesM25
2023-01-17Series B· $20M
2021-06-02Series A· $7.5M
2020-05-22Pre Seed· $0.8M
Leadership Team
Amy Brown
CEO
Recent News
Indianapolis Business Journal
2024-05-20
Company data provided by crunchbase
