89 applicants

Company

iSOS.com · 9 hours ago

Senior Business Development Manager

Tempe, AZ

Full-time

Remote

Senior Level

$250K/yr - $400K/yr

5+ years exp

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Information TechnologySoftware

Growth Opportunities

No H1B

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Responsibilities

Owning the customer experience from contract signing, including streamlining onboarding, engaging, retaining, and driving customers’ understanding of existing and new services and products to ensure customer satisfaction and customer retention

Conduct periodic check-in meetings with assigned customers as prescribed to ensure smooth operation of their software environment and identify challenges if applicable and document all customer touch points in HubSpot. Additionally, participate in scheduled business reviews and health checks

Drive expansion of Isos Technology services and software licensing through the implementation of an outreach strategy within the team

Create customer advocates as measured by net promoter score improvements and achievement of other customer success metrics

Act as an escalation and coordination point of contact for requests and issues requiring a high degree of cross-departmental collaboration to ensure timely resolution of technical and non-technical problems, providing timely updates/communications back to customers

Ensure the voice of the customer is represented in service planning discussions, wearing both the company and customer hats

Arrange product education sessions as appropriate for the client’s requirements

Deliver informal updates and/or training to keep customers briefed on service and product innovations

Promote client awareness and understanding of the latest features and best practices and provide adoption recommendations.

Contribute to the development and execution of service and license renewal strategies to exceed renewal goals and minimize churn.

Engage with Isos Technology professional services and managed services teams and the finance team to ensure customer questions are addressed in a timely manner.

Qualification

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Customer experience managementAccount managementSalesBusiness developmentHubSpotCross-functional collaborationSense of humor

Required

Bachelor’s degree or equivalent experience relevant to the responsibilities of the role

5+ years of professional experience in sales, business development, or account management, with a strong focus on customer support, retention, and driving growth in IT consulting services

Strong customer orientation, dedication, and passion for delivering a great customer experience

Demonstrated knowledge and passion for the business of Isos and our services

Excellent communication and interpersonal skills

Ability to stay organized and multi-task between multiple tasks/customer situations simultaneously

Experience working cross-functionally in a fast-paced environment

Motivated, self-directed, and results-oriented