Nonstop Administration & Insurance Services · 8 hours ago
Member Support Experience Agent - Fully Remote
Concord, CA, USA
Full-time
Remote
Mid Level
$28.85/hr - $28.85/hr
3+ years exp
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Insider Connection @Nonstop Administration & Insurance Services
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Responsibilities
Respond to Nonstop member, broker partner, and client inquiries via phone and Nonstop’s proprietary email ticketing system
Demonstrate strong customer service while helping members navigate their medical benefit offerings through Nonstop
Guide members through insurance forms such as Summary of Benefits and Coverage (SBC’s) and Explanation of Benefits (EOB’s)
From time to time work with medical carriers, pharmacies, and service provider billing and claims departments to help resolve member issues
Quickly become an expert at Nonstop programs including, but not limited to, Nonstop’s core products as well as various additional benefits such as the Durable Medical Equipment program, AltCare Plus, Infertility, and Nonstop’s Claims process.
De-escalate situations involving dissatisfied members by offering patient, empathetic, and skilled support.
Maintain customer satisfaction at the core of every decision and task
Build relationships and engage members by going the extra mile on every call
Adhere to Nonstop guidelines, policies, and processes, as well as strict observance of HIPAA regulations and client confidentiality agreements
Commit to ongoing professional development
Report on member and client trends and feedback on professional development to become expertly versed in medical benefits, Nonstop processes, and programs.
Qualification
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Required
Ability to adapt to rapidly changing requirements with a positive and confident attitude
Critical thinker with intuitive and creative problem-solving abilities
Must be able to learn CRM systems
Excellent organizational skills, proficient in multi-tasking, and pays close attention to detail
Must be an expert in customer service and an organized self-starter
Ability to confidently request assistance and take direction as needed
Willingness to work a flexible schedule (if requested)
Ability to communicate with staff, management, and clients effectively and professionally
Possesses a customer-first, eager-to-solve-the-issue approach
Ability to continually demonstrate strong writing skills
Willingness and ability to work effectively, efficiently, and autonomously in a remote setting while staying proactively engaged with the team
Proficient with Google Suite products (Sheets, Docs, etc.) or equivalents
Familiarity with medical insurance and medical benefits
Experience working on multiple platforms and successfully navigating numerous sources of information
3+ years experience in a customer-facing support role
Benefits
Internet Reimbursement
401(k) plan participation with employer-matched contributions
Full medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period is met
Voluntary Benefits offered for employees and dependents
Company
Nonstop Administration & Insurance Services
With Nonstop Health, organizations with over 50 members on healthcare benefits save an average of 12.5% on their healthcare spend – savings for both the employer and employee.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
