Equity Residential · 1 day ago

Centralized Services Consultant - Remote

Scottsdale, AZ

Full-time

Remote

Entry, Mid Level

$24/hr - $27/hr

2+ years exp

Maximize your interview chances

Property ManagementReal Estate

Insider Connection @Equity Residential

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Handles inbound/outbound calls and/or offline transactions to drive growth and retention of residents while delivering superior customer service by identifying needs, facilitating resolutions, and communicating customer concerns to establish customer satisfaction.

Effectively negotiates with residents professionally and promptly while securing the best possible outcome, rate, and lease term.

Effectively explains lease provisions and community policies to residents.

Completes follow-up notes, informational emails, and/or call-backs with residents and prospects promptly following initial contact.

Understands and ensures compliance with federal, state, and local fair housing laws and standards and landlord/tenant laws and regulations.

Effectively and proactively communicates market trends, challenges, and areas of opportunity to team members and leadership.

Monitors personal performance and contributions against department and property objectives.

Consistently demonstrates a fundamental understanding of all department processes and systems, particularly CRM, MRI, HUB, inContact, Wayfinder, etc.

Organizes and prioritizes workload to efficiently work through follow-ups and resident communication. Utilizes technology to effectively work through workload in a fast-paced environment while navigating multiple screens simultaneously.

Participates in continuous learning opportunities and keeps current on projects, services, and technology changes within the company and industry.

Assists in other tasks or projects as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceFair housing lawsNegotiation experienceCRM proficiencyMulti-screen navigationChat servicing

Required

A high school diploma or equivalent is required.

Must be able to work established shifts available and be on-call for emergencies.

At least two years of customer service or sales experience and a minimum of two years of negotiation experience are required.

Comfort with high call volume, phone etiquette, and servicing customers via the telephone, email, and chat while also utilizing dual screens is essential.

Must be comfortable handling complex situations and coaching reps to deliver quality, customer-focused attention to internal and external customers.

Demonstrate excellent verbal communication and consistent follow-through with solid attention to detail.

Demonstrated ability to effectively solve problems independently (and collaboratively) with other team members.