Guesty · 9 hours ago

Customer Success Manager (SMB)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Manage the post-sale engagement, retention, growth and renewal of your customers by identifying opportunities and ensuring customers’ success.

Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.

Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.

Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.

Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Qualification

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Account ManagementClient Retention StrategiesSaaS ExperienceCRM SoftwareTechnical AcumenHospitality ExperienceCollaboration Skills