Home Health Focus AI ยท 6 hours ago
Customer Service Member Services- (Remote West Coast)
Phoenix, AZ
Full-time
Remote
New Grad, Entry Level
$35.29/hr - $35.29/hr
0+ years exp
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Responsibilities
Respond to incoming inquiries via phone, email, or chat, providing helpful responses to customer questions and concerns
Assist customers with technical or product-related issues by guiding them through troubleshooting steps
Process customer orders, track shipments, and facilitate returns or exchanges, addressing billing or payment issues
Maintain records of customer interactions to track trends and improve service quality
Escalate unresolved issues to management or specialized departments for further investigation
Qualification
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Required
High school diploma or equivalent required
0-1 year of prior relevant work experience in a call center environment
Working knowledge of problem-solving and decision-making skills
Ability to provide guidance to new employees on processes and procedures
Preferred
Bilingual skills are preferred
Knowledge of the Department of Child Safety
Certified Patient Care Representative (CPCR) certification preferred
Benefits
Comprehensive benefits package including medical, dental, and vision coverage
Opportunities for career advancement and professional development
Supportive work environment focused on employee well-being
Generous Paid Time Off (PTO) and holiday pay
Employee Stock Purchase Plan available for eligible employees
Company
Home Health Focus AI
HomeHealthFocus.ai is an innovative data platform that tracks and analyzes critical information from home care, hospice, and senior living companies across the United States.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
