PriceLabs · 20 hours ago
Product Specialist Graduate Programme
United States
Full-time
Remote
Entry Level
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Responsibilities
Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walkthroughs and providing resolutions to customers' queries
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answering questions over email, phone calls, & live video calls.
Finding ways to go above & beyond to help customers
Qualification
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Required
Empathy, and patience.
Curiosity and a problem-solving mindset.
Previous experience at a start-up or in a customer support role.
Strong analytical background - our product is very math and numbers-heavy!
Solid verbal, written, presentation, and interpersonal communication skills.
Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint.
Experience working with Zohodesk or other support/service software.
Company
PriceLabs
PriceLabs is a provider of dynamic pricing and revenue management solutions for the short-term rental industry.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$30MKey Investors
Summit Partners
2022-07-28Series A· $30M
Leadership Team
Richie Khandelwal
President and Co-founder
Anurag Verma
Founder
Recent News
Company data provided by crunchbase
