Air Doctor · 7 hours ago
Senior Account Manager
United States
Full-time
Remote
Senior Level
5+ years exp
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Hiring Manager
Noam Dassa Yosef
Insider Connection @Air Doctor
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Onboard new customers: taking an active part in Onboarding new partners with the Sale team to expand Air Doctor’s presence in North America
Serve as the main point of contact for assigned accounts, fostering strong relationships.
Ensure seamless communication between clients and internal business units.
Collaborate with internal teams to ensure the company delivers as per agreed Key Performance Indicators (KPIs).
Generate, deliver, monitor, and track monthly KPIs, provide regular reports and updates, and discuss necessary action plans with partners considering achieved results.
Act as a proactive problem solver, ensuring client interaction satisfaction.
Develop an in-depth understanding of our products and services to better upsell and cross-sell to clients.
Establish scalable processes: As the first Account Manager in North America, play a key role in building and refining processes that will support Air Doctor’s expansion across the region.
Mentor future team members: As the team grows, provide guidance and support to new Account Managers, sharing best practices and helping them succeed.
Qualification
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Required
5+ years of experience in a client-facing role, ideally in the tech or SaaS industries.
Proven track record of managing client relationships on the travel insurance segment – advantage!
Strong verbal and written communication skills to engage effectively with clients and internal teams.
Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
Attention to detail: meticulous in handling sensitive data and performing accurate analysis.
Problem-solving skills: proactive in addressing client inquiries and resolving issues promptly.
The position will require travel within the US and CA to meet and onboard new and existing customers.
Preferred
Bachelor’s degree in business, marketing, or related field preferred.
The ideal candidate will be based on the East Coast, capable of working independently.
Company
Air Doctor
Air Doctor connects travelers with licensed doctors for immediate medical care.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50.9MKey Investors
aMoon FundLightspeed Venture PartnersKamet
2024-10-01Series B· $20M
2022-05-31Series A· $20M
2020-03-30Series A· $7.8M
Leadership Team
Yegor Kurbachev
VP R&D & Founder
Recent News
FinTech Global
2024-12-17
Company data provided by crunchbase
