Bluebeam · 6 hours ago
Customer Success Manager (Public Sector)
United States
Full-time
Remote
Mid, Senior Level
$89K/yr - $111K/yr
5+ years exp
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Responsibilities
Develops and fosters trusted partnerships with key stakeholders at various levels of an organization across assigned named accounts.
Delivers extraordinary experiences through clear and timely communication and support.
Establishes and maintains Customer Objective Reviews with all assigned accounts.
Creates customer advocates and champions.
Uncovers new opportunities in the account for services, additional users, and influence inside and outside the organization.
Becomes a key stakeholder in developing Account Expansion Plans (AEP) with Account Mangers that identify opportunities for Bluebeam to deliver value.
Works across departments to proactively head off customer workflow problems and aggressively address issues when they arise.
Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately.
Regularly engages with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
Participates, advises and validates in and for Bluebeam events, activities and content as product/workflow/industry experts including Bluebeam’s Conference, webinars, Bluebeam User Groups, trade shows and internal knowledge sharing.
Provides internal product and concept input, feedback and validation.
Connects key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.
Qualification
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Required
5+ years working in a professional state or local government role within the AEC space or in the private AEC sector working with state or local government agencies.
BA/BS degree required and or equivalent experience.
Strong Bluebeam Revu and advanced solutions skills.
Exceptional computer skills, including Microsoft Office Suite.
Excellent communication skills, written and verbal.
Experience and comfort speaking in front of groups of people up to 150 in-person and through video conferencing technology.
Comfortable learning new technology.
Comfortable advising on best practices related to business processes and technology, especially to high-level technical customers.
Preferred
An additional 2+ years in a Customer Success or similar role is a bonus.
Published works, contributions to articles or stories and/or speaking engagements as an AEC industry expert especially within the public sector.
Benefits
100% paid medical premiums for employees, 80% paid for dependents
Fully vested 401K right from the day you start
Generous PTO, including sick/mental health & volunteer days
Free & unlimited access to BetterUp Care, a well-being platform
Free & unlimited access to LinkedIn Learning
Up to $5K annual education reimbursement (after 1 year tenure)
Company
Bluebeam
Bluebeam pushes the boundaries of innovation, developing smart, simple project efficiency and collaboration solutions for design and construction professionals worldwide.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-10-03Acquired
2004-07-04Series Unknown
Leadership Team
Jon Elliott
CEO
Tim Boberg
Director of development
Recent News
Company data provided by crunchbase
