Reliable Respiratory · 7 hours ago
Customer Success Coordinator
Massachusetts, United States
Full-time
Remote
Entry Level
1+ years exp
Maximize your interview chancesMedicalMedical Device
No H1B
Hiring Manager
Nicole Hackenson
Insider Connection @Reliable Respiratory
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Responsibilities
Process new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory’s processing procedures and guidelines
Handle incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verify insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system
Obtain all necessary insurance authorizations
Troubleshoot equipment issues with patients; triage issues to manufacturer’s care teams or referring doctors as needed
Understand insurance coverage and allowable amounts; verify patient demographic information, insurance authorization, and benefit information-updating as needed
Actively up sell and increase orders through suggestive selling techniques
Ensure completion of worklists assigned
Collect patient payments
Ensure patients understand cost responsibilities
Coordinate appointments between customers and respiratory staff
Participate in company phone campaigns
Comply with all policies and procedures established by the company and the company's regulatory bodies
Qualification
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Required
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Associate’s Degree required
1 year of customer service/admin experience in the medical field
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Preferred
Fluent in English and Spanish proficiency preferred
Company
Reliable Respiratory
Reliable Respiratory operates as a home respiratory and specialty medical equipment providers.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
