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Company

Fay Servicing, LLC · 7 hours ago

Insurance Service Agent

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Provide timely and accurate commercial insurance quotes to customers via phone and email solicitations

Focus on completing renewals monthly; prepare new business and renewal documents

Monitor policy schedules; process requests for policy endorsements and amendments as requested

As often as possible, meet customer expectations through first contact resolution by processing the appropriate endorsements, generating needed policy documents, and timely processing of policy renewals

Maintain high level of customer service by clearly communicating coverages of insurance policies, follow up, and always be available to answer questions

Proactively work with Insurance Agents over insurance policy issuance issues/concerns

Determine customer risk based on claim and payment frequency. Discuss with the insurance carrier if action is needed

Effectively utilize lead management system to properly track and effectively manage leads provided daily

Meet minimum retention standards of the agency’s book of business

Make outbound calls to insureds for annual review

Properly document all customer and prospect communications

Proactively contact prospects for solicitation of insurance quotes; reply and respond to all leads sourced

Conduct interviews with insurance prospects to gather all required information, analyze household data, determine customer coverage objectives, and advise customers of policy and coverage options

Research and resolution of inquiries to ensure complete customer satisfaction

Provide appropriate coverage options and discuss with the client in detail

Answer customer inquiries regarding insurance policies, coverages, and pricing

Proactively contact customers to ensure proper customer touchpoints are conducted and to maximize the profitability of the customer relationship

Develop Centers of Influence to create self-sourced opportunities

Complete Continuing Education to maintain active status of insurance licensing

Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company-required training

Develop domain knowledge of Fay’s business to include an understanding of organizational objectives

Maintain broad influence through ongoing development of relationships across the organization

Model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct

Perform other duties and responsibilities as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

General Lines LicenseCommercial insurance policiesAgency Management SoftwareSales experienceCustomer service skillsInsurance policy endorsementsData analysisCall center experienceMS WordMS ExcelMS PowerPointProject management skills

Required

Bachelor’s degree in business or related field (or equivalent combination of years of experience with High School diploma/GED)

Must possess an active General Lines License with the ability to sell Commercial policies and be willing to acquire additional state licenses as needed

2+ years’ experience in servicing commercial insurance policies

2+ years’ experience in sales with a proven track record of success

2+ years’ experience with Agency Management Software Agency Raters, ACORD forms, and related insurance technology

1+ years’ experience in a call center environment, preferably in the Insurance Marketplace

Knowledge of independent agency insurance principles and processes for providing customer and personal services including customer needs assessments, meeting quality standards for service, customer satisfaction, and policy retention

Knowledge of principles and methods for processing insurance policy endorsements, renewals, and addendums

Strong verbal and written communication skills

Strong interpersonal skills

Collaborative work style; high team-orientation

Open to change; agile; high learning agility

Strong analytical skills coupled with sound judgment

Strong problem-solving abilities

Ability to analyze and interpret data to identify opportunities and propose solutions

Strong project management skills

Strong attention to detail; strong compliance orientation; high quality of work product

Ability to prioritize; effective time management

Self-directed; ability to proactively ask questions and surface issues/ concerns