28 applicantsPosted by Agency

Company

TELUS Digital · 7 hours ago

Salesforce Delivery Director

United States

Full-time

Remote

Director/Executive

10+ years exp

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Hiring Manager

Dipak Sharma

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Responsibilities

Partner with Global VP and other practice area leaders to determine the best path for growth and management of accounts.

Ensure delivery solutions are integrated into future capabilities and practice area growth.

Partner with practice area leaders and BD to create relevant quals that can be leveraged to build new business.

Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts.

Identify and contribute to areas of the business that bring additional value, i.e. interviewing, training, contributions to the delivery playbook, etc.

Initiates, influences and drives organizational changes and business transformation.

Builds client relationships across the executive ladder and regularly conducts quarterly business reviews (QBRs) and other meetings to understand feedback, communicate team progress, establish value propositions, and drive change.

Proactively and organically communicates across client relationships to surface industry thought leadership and best practices.

Provides effective oversight of delivery work, mitigating risk, improving practices, and strengthening client trust.

Develop and manage strong, lasting relationships with key clients.

Ensure contractual obligations are upheld.

Builds relationships and takes account of the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes.

Delivers presentations, workshops, and conversations that highlight the work and impact of TELUS Digital.

Identify new client opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities.

Engages directly with teams to understand in-flight work, and uses end products where possible to drive performance as part of the team.

Create clarity with teams through the unique challenges inherent at each stage of client engagements.

Provide people management to consultants and/or client managers and career coaching/guidance.

Provides real-time feedback, coaches, and mentors staff at all levels of the org in a manner that drives them to excel.

Partner with Practice Area Leaders to determine priority capabilities and competencies for growth.

Builds high performing teams by integrating a diversity of skills and personalities and creating a shared purpose.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce consultingSales CloudService CloudMulesoftInformaticaJiraSalesforce Lightning DesignAngularJSClient engagementRelationship managementComputer ScienceBusiness AdministrationC-level advisingStrategic thinking

Required

Bachelor's degree or MBA in Computer Science, Engineering, Business Administration, or related field.

10+ years of relevant experience in a leadership role within a top consulting firm or enterprise environment, focusing on Salesforce consulting and implementation.

Proven expertise in Salesforce products, including Sales Cloud, Service Cloud, and integrations with enterprise applications.

In-depth knowledge and experience in Sales Cloud (Sales force automation, Sales Engagement, Sales AI, CPQ, Vlocity), Service Cloud (Service Management, Omnichannel, Field Service, Contact Center), and integrating Salesforce with external platforms using Mulesoft, Informatica, and Jira.

Proficiency in Salesforce UI frameworks, including Salesforce Lightning Design and AngularJS.

Strong client engagement and relationship management skills, with experience advising C-level stakeholders on CRM strategies.

Demonstrated ability to inspire and lead diverse teams, driving high performance and results.

Proven ability to build and lead high-performing teams in a dynamic and fast-paced environment.

Outstanding communicator with experience presenting to senior executives and managing stakeholder expectations.

Demonstrated track record of driving operational excellence and delivering results in an account.

Strategic thinker with the ability to translate vision into actionable plans and drive execution.

Company

TELUS Digital

Glassdoor

3.6

TELUS Digital (formerly TELUS International) designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands.

Founded in 2005

Vancouver, British Columbia, CAN

10001+ employees