Smart Communications. · 6 hours ago
Customer Success Manager
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Cloud ManagementInformation Services
No H1B
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Responsibilities
Build and maintain strong relationships with assigned customers to enhance customer satisfaction and retention.
Drive renewal retention and forecast future renewals effectively.
Manage and report on the status, risk factors, and overall health of customer relationships.
Develop strategies to expand the footprint of Smart Communications within existing accounts.
Drive adoption of product features to maximize value and promote best practices.
Stay informed about product features and relevant use cases to support customers effectively.
Proactively manage at-risk customers, providing regular updates and escalation as necessary.
Work independently on ambiguous issues, prioritizing and executing in a dynamic environment.
Develop strong executive and technical influence by building trust and understanding their business challenges and desired outcomes.
Collaborate effectively as a team player, thriving in a fast-paced, high-growth environment.
Take ownership of responsibilities with minimal direction, delivering results in complex projects.
Proven ability to influence enterprise customers and executive stakeholders effectively.
Qualification
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Required
3+ years of experience as a Customer Success Manager (CSM) or in a similar role, preferably within a Cloud/SaaS organization
Proven track record in building customer relationships, with a strong understanding of retention and revenue generation
Strong presentation skills and the ability to engage effectively with all levels of an organization
Excellent verbal and written communication skills
Excellent interpersonal skills with confidence to advocate honestly and influence effectively
Familiarity with the CCM industry, particularly in our core verticals: Insurance, Healthcare, and Financial Services
Proficiency in Salesforce, BI tools, and the complete suite of MS Office products
Ability to meet quarterly and annual renewal rates and satisfaction metrics
Demonstrated effectiveness in analyzing complex situations and identifying key issues
Exceptional time management abilities, with a talent for prioritizing daily tasks and planning ahead
Skilled in monitoring progress and taking decisive action to address challenges and meet deadlines
Ability to leverage both instinct and data to respond swiftly to emerging situations
Strong capability in fostering teamwork and building trust across the organization
In-depth product knowledge and a comprehensive understanding of customer use cases
Consistent performance under conditions of uncertainty and pressure
Proficient in employing various interpersonal styles and methods to positively influence stakeholders and facilitate agreement among differing interests
Benefits
Extensive health, dental and vision insurance
Employer-funded health savings account
Flexible spending plan
Life and AD&D insurance
Short and long term disability insurance
Gym membership reimbursement
401K contribution
18 days’ holiday allowance plus an additional day off on your birthday
Company
Smart Communications.
Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels.
Funding
Current Stage
Growth StageTotal Funding
unknown2016-09-13Acquired
2016-01-01Series Unknown
Recent News
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