Qbtech · 6 hours ago
Customer Success Manager US
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services.
Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates
Establish standardized workflows and procedures for client engagement and support.
Lead customer-facing process improvement initiatives, focusing on user adoption and engagement
Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues.
Qualification
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Required
Bachelor’s degree in Business, Healthcare Administration, or related field
3+ years of experience in healthcare SaaS, customer success, or implementation roles
Proven track record in driving operational excellence and customer engagement
Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana)
Experience developing performance metrics and presenting to senior leadership
Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed
Deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows
Strong analytical skills and experience in building and interpreting performance dashboards
Ability to guide cross-functional teams and drive strategic initiatives, even without formal supervisory authority
Passion for delivering outcomes that drive value for customers
Excellent verbal and written communication skills and ability to engage with executive-level stakeholders
Skilled at managing complex projects involving multiple timelines, deliverables, and dependencies
Preferred
Master’s degree in Business, Healthcare Administration, or related field
Benefits
Education and certifications in fields that are relevant to the technology used within the company
Company
Qbtech
Qbtech provides objective data for diagnosing or treating patients with ADHD.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Verdane
2022-09-01Private Equity
Leadership Team
Carl Reuterskiold
CEO
Recent News
Business Wire
2023-11-01
2023-06-12
Business Journals
2023-05-06
Company data provided by crunchbase
