Kforce Inc ยท 7 hours ago
Self Service Knowledge Manager
Dubuque, IA
Contract
Remote
Senior Level
5+ years exp
Maximize your interview chancesConsultingEmployment
Insider Connection @Kforce Inc
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Develop the topic list and produce the structure of support (account & technical) content for use across various channels including web, product platforms and contact center
Responsible for the continued development and implementation of strategies, processes, and tooling for corresponding KM solutions as well as developing KPIs
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor's degree in Information Systems, Information Technology, Computer Science or other related disciplines
5+ years of current proven experience in implementing KM strategies
Experience in building KM programs in the technology industry or within technical groups within a large, global organization
Experience communicating with and influencing senior leadership as well as framing discussions to gain valuable feedback and experience
Proven experience in leading teams cross-functional teams to deliver impact
Leadership skills
Problem-solver
Excellent communication skills, written and verbal
Driving to execution, gather the right information and bringing the SMEs together, lean in and guide team for on time delivery
Great at facilitating
Ability to negotiate with team of different people with different ideas and mindsets
Active listener
Experience as a Knowledge Manager who has managed the whole process from start to finish
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Paid time off
Paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology and other professional staffing services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Service Delivery Director, Kforce Consulting Solutions
Recent News
2024-10-29
2024-10-28
2024-05-06
Company data provided by crunchbase
