gFour Marketing ยท 4 days ago
Strategic Client Relationship Manager
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Build long-lasting, solid relationships with clients by following the process that gFour has developed for account management
Manage the execution of relationship marketing campaigns for clients
Communicate and prove the value of the gFour programs to clients
Ensure client satisfaction and retention
Provide stellar customer service at all times
Provide education and best practices to clients through training
Support the Head of Client Relations in the implementation of processes and offer suggestions for improvement
Oversee an excellent onboarding experience with every client
Maintain a high standard of professionalism with clients and team
Communicate opportunities to our clients for upgrades and additional services that they can benefit from and meet upsell / cross sell goals
Qualification
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Required
Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Build long-lasting, solid relationships with clients by following the process that gFour has developed for account management.
Manage the execution of relationship marketing campaigns for clients.
Communicate and prove the value of the gFour programs to clients.
Ensure client satisfaction and retention.
Provide stellar customer service at all times.
Provide education and best practices to clients through training.
Support the Head of Client Relations in the implementation of processes and offer suggestions for improvement.
Oversee an excellent onboarding experience with every client.
Maintain a high standard of professionalism with clients and team.
Communicate opportunities to our clients for upgrades and additional services that they can benefit from and meet upsell / cross sell goals.
Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how the job relates to others; uses resources effectively.
Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Read, analyze and interpret business, professional, technical or governmental documents.
Write reports, business correspondence and procedure manuals.
Effectively present information and respond to questions from managers, customers and the public.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Google Suite
Company
gFour Marketing
gFour Marketing is the only done-for-you relationship marketing system that helps home improvement and home services contractors boost their local brand reputation, create raving fans, and generate a steady stream of high-quality referral and repeat business.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Yani Harris
Chief Operating Officer & Operations Manager
Company data provided by crunchbase
