Swooped · 10 hours ago

Director of Sales and Operations

United States

Full-time

Remote

Director/Executive

10+ years exp

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Responsibilities

Drive Operational Excellence: Develop and implement systems, processes, and standards to ensure all locations operate efficiently and consistently, delivering exceptional customer experiences.

Achieve Revenue Growth: Lead the development and execution of sales strategies that meet and exceed revenue targets across all locations.

Analyze Performance Metrics: Monitor key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement, ensuring that actionable insights are implemented effectively.

Standardize Customer Experience: Establish and maintain high operational standards to guarantee a consistent and premium customer journey across all locations.

Optimize Location Performance: Collaborate with location leaders to troubleshoot challenges, implement solutions, and drive success at the location level.

Leadership Development: Mentor and coach Regional and District Managers to build high-performing, results-oriented teams aligned with the organization's objectives.

Develop Succession Plans: Identify and cultivate high-potential leaders within the organization to ensure a strong talent pipeline and seamless leadership transitions.

Strategic Planning: Partner with the executive team to develop and execute strategies that align with long-term business goals and support growth trajectory.

Collaborate for Brand Growth: Work with the marketing team to design and execute campaigns that drive traffic, increase memberships, and enhance overall brand visibility.

Innovate for Scalability: Identify and implement best practices to support the scalability of the brand as it expands into new markets.

Foster a Results-Driven Culture: Cultivate a culture of accountability, innovation, and continuous improvement across all levels of the organization.

Financial Oversight: Monitor financial performance, ensuring that locations meet profitability goals and operate within established budgets.

Enhance Member Retention: Design and oversee programs aimed at improving member engagement, satisfaction, and long-term retention.

Operational Troubleshooting: Act as the primary escalation point for operational challenges, working closely with location teams to implement effective resolutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales LeadershipOperations ManagementStrategic PlanningFinancial OversightPerformance Metrics AnalysisCustomer Experience StandardizationBrand Growth CollaborationOperational TroubleshootingMember Retention ProgramsSuccession PlanningInnovative Practices Implementation