Rippling · 5 days ago
Professional Services Consultant, Talent
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Rippling is the workforce management platform that unifies HR, IT, finance, and more. The role of Professional Services Consultant, Talent involves ensuring customers achieve business transformations through the Talent Product suite by providing consultative and customized solutions.
EmploymentHuman Resources
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Responsibilities
Set our customers up for wild success with Rippling’s Talent products and features while creating raving fans.
Dive deep into customer Talent product needs and prescribe custom solutions. (Talent Products include but are not limited to Recruiting, Compensation Mgmt, Performance mgmt and Headcount Planning)
Understand the customer needs from a platform perspective in topics like Formulas, workflows, approval processes and security model which pertain to their talent product subscriptions.
Work cross-functionally with sales, customer success, solutions consulting and customer support to maximize product adoption.
Design and document new use cases for our Talent product suite.
Train our internal resources and customers.
Contribute to our knowledge base and serve as a subject matter expert on Talent products and features.
Actively contribute to the development of Talent Products through collaboration with product and engineering.
Assist with user testing and beta programs for new features.
Instrument and scale our Professional Services team.
Measure the effectiveness and quality of our professional services engagements, while continuously suggesting improvements.
Implement processes to optimize internal process inefficiencies.
Qualification
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Required
3+ years of SaaS experience in professional services, implementation, or customer success
Ruthless prioritization and time management
Boundless energy to help other teams and your customers...all with a 'can-do' attitude!
Strong attention to detail and ability to solve complex, interdependent problems
Flexible to scaling and changing organizations and responsibilities
Experience working with product and engineering teams to build and launch new products or features
Preferred
Experience writing your own SQL queries
Prior experience working in HR or Talent Products/platforms
Company
Rippling
Rippling is the workforce management platform that unifies HR, IT, finance, and more.
Funding
Current Stage
Late StageTotal Funding
$1.99BKey Investors
CoatueGreenoaksFounders Fund
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
2023-03-17Series E· $500M
Recent News
Business Insider
2024-12-10
Help Net Security
2024-11-26
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