Swooped · 18 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Earning the trust of customers by ensuring they successfully implement the product and are satisfied with the results.

Understanding the needs and roles within the enterprise organizations served and assisting in managing priorities and misalignments. When conflicting requests arise from different individuals within a customer, the team must adeptly prioritize what is best for the organization's success while maintaining positive relationships.

Crafting and communicating both internal and external narratives that detail what is needed for customer success.

Effectively requesting and managing engineering time to prioritize important customer work while addressing less critical requests with minimal engineering resources.

Handling and resolving customer support requests.

Creating and updating customer documentation and training materials as necessary.

Continuously seeking new methods to enhance the integration process and ensure customers feel successful.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementTechnical Account ManagementSolutions ConsultingAPIs

Required

A minimum of three years of professional experience in roles such as customer success, technical account management, or solutions consulting, interacting directly with customers and large organizations.

Excellent communication and interpersonal skills.

Familiarity with APIs and experience interacting with them.

Strong ability to quickly comprehend the various roles in an organization, prioritize those most relevant to a task, and articulate a clear narrative to garner support for your ideas.

Proficiency in convincing and motivating peers to take the necessary actions.

Enjoyment in engaging with customers and tackling new challenges daily.

A keen willingness and desire to learn swiftly, think creatively, and devise innovative solutions.