PublicSquare · 9 hours ago

IT Help Desk Engineer

United States

Full-time

Remote

Entry Level

$80K/yr - $90K/yr

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Responsibilities

Respond to IT support requests via phone, email, or ticketing system in a timely manner.

Remotely troubleshoot hardware, software, and network issues for end-users.

Remotely install, configure, and maintain computer systems, printers, and other IT equipment.

Collaborate with other IT team members for escalation assistance and resolve complex technical issues.

Provide user training and assistance on IT systems and applications.

Document IT procedures, configurations, and troubleshooting steps.

Occasional travel may be required on an infrequent basis.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT support experienceWindows operating systemMac operating systemMicrosoft 365Google WorkspaceApple Business ManagerMDMsOktaKandjiEntra IDService desk toolsIT DocumentationSOC2 CompliancePCI ComplianceCompTIA A+Microsoft 365 FundamentalsGCP certificationsCustomer service skillsMulti-tasking ability

Required

Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

Proven experience working in an IT support role, preferably in a helpdesk environment.

Strong knowledge of Windows and Mac operating systems, Microsoft 365, and Google Workspace.

Experience with Apple Business Manager, MDMs, and identity and access management platforms such as Okta, Kandji and Entra ID.

Familiarity with troubleshooting hardware, software, and network issues.

Excellent communication and customer service skills.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred

Experience working with modern service desk tools like Zendesk, ServiceNow, etc.

Experience with creating and maintaining IT Documentation on Applications, User Environments, and Networks utilizing modern Technical Documentation Platforms like Hudu, ITGlue, Notion.

Experience supporting SOC2 and PCI Compliance for auditor requests

IT certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals Certification), or GCP certifications are a plus.