Tata Group · 8 hours ago
Autodesk Technical Application Engineer – Vault/PLM
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Establish and maintain working relationships with customers as a technical trusted advisor
Demonstrating thought leadership and product expertise to help customers achieve goals identified in customer success plans
Innovating and delivering packaged service offerings to increase customer success and new product adoption
Handle all incoming Autodesk Vault related technical support requests from customers and Sales team.
Research, verify, and document product defects
Remain informed on improvements in Installation and Licensing technology
Utilizing customer input, assist in generating sales tools, materials, or content that clearly articulate the advantages of Autodesk solutions
Recognize and pass on potential leads for customers that are uncovered during support calls.
Follow up calls to customers to make sure they are using and adopting their software.
Less pre-sales and more delivery focused
Vault implementation (Basic, Professional) Setting up and configuring a server and clients for the installation of Vault.
Vault Upgrades from existing customer base.
Configuring Vault with workflows, Lifecycles, items, and other properties.
Provide Vault training to Customers.
Qualification
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Required
BS or 3 years’ experience.
3-5 years of experience with Autodesk software (i.e. AutoCAD, Inventor, Fusion Manage, Autodesk Vault, PLM/PDM software)
Installation and configuration of Vault.
Experience in Mechanical, Manufacturing, Industrial Engineering, Information Technology (IT), Design Computing, or Computer Science Design Computing.
Basic troubleshooting skills in Microsoft Windows
Knowledge of VMware, SQL and Server architecture
Ability to quickly identify/troubleshoot problems and provide solutions
Outstanding verbal (English) and written communication skills
Highly motivated self-starter, willing to travel primarily in Michigan and Ohio but may extend to other locations in the US
Ability to conduct self in group setting as a leader and expert
Autodesk Vault usage experience
Autodesk Vault installation and configuration experience
Autodesk Inventor experience
Assist helpdesk with Autodesk Vault customer support coordinated by Autodesk Helpdesk technician
Experience presenting and demonstrating Vault software with Inventor/AutoCAD integration
Autodesk Design and Manufacturing (PDMC) experience.
CAD, PLM, IT, or programming background.
Preferred
Experience helping users on software and/or supporting software applications in an organization preferred
Fusion Manage experience a plus
Vault PLM experience a plus
Company
Tata Group
Tata group is an international conglomerate that owns and operates companies in steel, hydro-power, hospitality, and airlines industries.
10001+ employees
H1B Sponsorship
Tata Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (76)
2022 (101)
2021 (99)
2020 (123)
Funding
Current Stage
Late StageLeadership Team
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Talent Engagement Partner
Recent News
2024-10-16
Business Standard (India)
2024-10-16
Economic Times
2024-10-12
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