WebMD · 9 hours ago

Key Account Manager

USA

Full-time

Remote

Senior Level

6+ years exp

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Health CareInformation Services

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Responsibilities

Key performance metrics that the Key Account Manager will be measured against - revenue growth, ongoing ownership of client strategic account plans, maintaining and growing executive relationships, quarterly partnership meetings, assessing and managing risk, building referenceable customers

Accountable for all aspects of client revenue maintenance and growth

Responsible for overall client relationship and satisfaction

Manage all aspects of client renewal and upsell activities

Record and document all activities via Salesforce. Maintain appropriate documentation to track/manage assigned book of business. Accountable for creating strategic action plans for the entire book of business.

Understand and identify cross sell opportunities to all WebMD Ignite product and service offerings

Serve as primary point of contact to manage internal and external client escalations

Partner with internal teams to help define client requirements, identify client’s most pressing problems, and understand industry trends and hot button issues in support of product/ content development and updates

Accurately manage client billing, revenue and activity forecasting, performance guarantees, and annual budget/contract renewals

Cultivate client relationships to serve as references for prospective new customers

Monitor the program/product/service delivery to ensure contract requirements and client expectations are met.

Manage relationships with clients' other vendor partners, as appropriate and necessary.

Participate in internal developmental and administrative committees and in external professional organizations, as appropriate.

Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner.

Perform responsibilities in a professional manner, meeting the Company’s mission and goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare IT salesAccount managementDigital patient engagementClient relationship managementUpsell opportunity identificationRevenue growth focusSalesforce proficiencyMS Office proficiencySelf-directed work