Softek Global Services LLC · 8 hours ago
Systems Engineer (Tier 1)
Newark, CA
Full-time
Remote
Entry Level
$40K/yr - $60K/yr
Maximize your interview chancesInformation Technology & Services
Hiring Manager
Frederick Gary II
Insider Connection @Softek Global Services LLC
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Responsibilities
Provide Tier 1 helpdesk support, troubleshooting issues related to workstations, servers, and systems.
Assist in the implementation and management of Microsoft and Google cloud services, including Microsoft 365, Azure, and Google Enterprise.
Conduct asset management, including inventory tracking, warranty management, and lifecycle classification.
Support users with workstation and desktop configurations, ensuring optimal performance and security.
Manage user accounts and permissions through Active Directory and related systems.
Participate in cloud and on-premises migrations, ensuring minimal downtime and disruption.
Assist with network configurations, including DNS, firewalls, and VPNs.
Support disaster recovery initiatives, including backups and archival strategies.
Maintain documentation of processes, configurations, and system diagrams.
Collaborate with cross-functional teams to address and resolve technical challenges.
Qualification
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Required
Familiarity with Google Enterprise and Microsoft 365 implementations.
Basic troubleshooting skills for workstation and server issues.
Understanding of Active Directory, including domain management and user permissions.
Knowledge of cloud services, including Azure, Microsoft Teams, SharePoint, and OneDrive.
Exposure to networking concepts, including TCP/IP, DNS configuration, and VPNs.
Ability to manage helpdesk ticketing systems (e.g., Zendesk) and project management tools (e.g., Asana).
Proficient in operating systems: Apple Mac, Linux, and Microsoft Windows.
Understanding of security best practices and data management principles.
Willingness to work after hours as needed to meet project deadlines and address emergencies.
Commitment to maintaining confidentiality and integrity in all aspects of work.
Preferred
Insightful
Self-Educated
Self-motivated/determined
Social Skills – exemplary explanation skills, patience, punctual
Tenacity/Endurance/Focus/Due Diligence to complete a given task no matter the scope
Team Player - avoid or resolve confrontations in the best interests of the company
Time Management
Tinker/Puzzle solver
Willingness to work within a diverse community
Benefits
Company-paid health, dental & vision insurance coverage
Additional employee-paid health insurance options
Company-paid life and disability insurance
401k retirement savings plan with employer match
11 company paid holidays per year
Paid time off
Company
Softek Global Services LLC
Softek provides both operations & strategic support to organizations.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jerrod Mallinger
Chief Executive Officer
Company data provided by crunchbase
