Aspen Dental · 9 hours ago
Implementation Manager, Field Support & Customer Experience
Syracuse, NY
Full-time
Remote
Mid, Senior Level
$80K/yr - $80K/yr
5+ years exp
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Responsibilities
Act as key contact for internal partners and project stakeholders for assigned projects.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Document scope of services for each project.
Manage lead and direct the work of assigned staff, communication, timing, quality, and documentation.
Clearly communicate project objectives, key milestones, major deliverables, and performance.
Conduct project status meetings to address any feedback, concerns, or questions.
Coordinate internal resources as needed and third parties/vendors for the execution of project deliverables.
Effectively manage the relationship with clients, stakeholders, and third parties/vendors.
Create business cases, return on investments and executive level presentations
Analyze data & create spreadsheets, diagrams, and process maps to document workflows as needed.
Gain cross-functional knowledge of key business processes and activities to understand how each activity impacts the organization.
Inform management and leadership teams of any vendor, partner, or customer issues or challenges. Escalate to the appropriate resource if/when resolution assistance is needed.
Qualification
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Required
Bachelor’s degree or equivalent work experience in the business or healthcare industry.
5+ years of experience in operations leadership, preferably in a customer service or healthcare setting.
3+ years of proven project management or process improvement experience which includes leadership skills required to manage multiple projects concurrently, and proficiency with prioritization, organization, problem solving skills and has strong analytical aptitude.
Proven work experience managing multiple projects, change management, and progress reporting.
Outstanding critical thinking and problem-solving skills.
Ability to adapt to changing job requirements and priorities to meet the needs of the business.
Ability to work in a fast-paced, entrepreneurial environment.
Fosters teamwork by working cooperatively and effectively with others.
Self-directed, shows initiative and pro-actively addresses issues and problems.
Strong client-facing and internal communication skills - interpersonal, verbal, listening, and written communication skills required.
Preferred
Project Management Certification or Lean Six Sigma Certification
Demonstrates aptitude and interest in learning new systems and platforms.
Benefits
Paid time off
Health
Dental
Vision
401(k) savings plan with match
Company
Aspen Dental
Aspen Dental is a provider of general dentistry services.
5001-10000 employees
H1B Sponsorship
Aspen Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (14)
2022 (14)
2021 (18)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Payam C. Ataii
Senior Vice President Orthodontic Support
Kimberly Cameron Jones
Vice President of Hygiene Operations
Recent News
2024-03-05
2024-02-09
Company data provided by crunchbase
