SailPoint · 6 hours ago
Sr. Cloud Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$72K/yr - $133K/yr
5+ years exp
Maximize your interview chancesEnterprise SoftwareIdentity Management
Insider Connection @SailPoint
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Effectively resolve or help resolve very complex and technical customer support issues.
Keep customers fully updated on the progress of their issues until the resolution of their issues.
Support for the IdentityNow product in client environments at SailPoint
Works closely with all internal SailPoint teams including, DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues.
Works with clients post implementation for support concerns, including providing self-service resources.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Effectively resolve or help resolve very complex and technical customer support issues.
Keep customers fully updated on the progress of their issues until the resolution of their issues.
Support for the IdentityNow product in client environments at SailPoint
Works closely with all internal SailPoint teams including, DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues.
Works with clients post implementation for support concerns, including providing self-service resources.
Preferred
5-7+ years of support experience
At least 2 years working with IdentityNow or other IAM solution.
Experience or relevant technical experience within Information Security or Identity Access Management
Familiarity with common IAM tools and technologies (e.g., SSO, MFA, privileged access management, directory services).
Strong understanding of IAM concepts, such as provisioning, access control, and authentication
Strong understand and experience with REST API’s
Experience with the following web technologies: XML, SAML, SPML/SOAP, Web and Application Servers, HTML
Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms
Experience with Databases (Oracle, Sybase, MSSQL, MySQL).
Experience with Directories (LDAP, AD)
Network troubleshooting skills
Benefits
Health and wellness coverage: Medical, dental, and vision insurance
Disability coverage: Short-term and long-term disability
Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
Additional life coverage options: Supplemental life insurance for employees, spouses, and children
Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
Financial security: 401(k) Savings and Investment Plan with company matching
Time off benefits: Flexible vacation policy
Holidays: 8 paid holidays annually
Sick leave
Parental support: Paid parental leave
Employee Assistance Program (EAP) and Care Counselors
Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
Health Savings Account (HSA) with employer contribution
Company
SailPoint
SailPoint is an identity and access management provider helping organizations deliver and manage user access from any device.
1001-5000 employees
H1B Sponsorship
SailPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (15)
2022 (41)
2021 (30)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$26.08MKey Investors
Thoma Bravo
2022-04-11Acquired
2017-11-16IPO
2014-12-25Series Unknown· $0.25M
Leadership Team
Mark McClain
Founder & Chief Executive Officer
Joshua Harding
SVP, Finance and Operations
Recent News
2024-12-06
2024-11-20
theregister.com
2024-11-20
Company data provided by crunchbase
