Be an early applicantLess than 25 applicants

Company

GE HealthCare · 6 hours ago

Field Service Engineer - Iowa

Iowa, United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Growth Opportunities

No H1B

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Responsibilities

Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times.

Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

Maintaining tools and test equipment properly and ensuring they are calibrated.

Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

Managing vendors’ service delivery processes in compliance with GE Healthcare policies.

Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

May include training of clinical staff on designated equipment.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Electrical EngineeringElectronic Equipment ServicingSix Sigma CertificationCustomer Service SkillsMechanical Equipment RepairElectromechanical Equipment RepairField Service Experience

Required

Bachelor’s degree in electrical engineering, Electrical Engineering Technology or equivalent degree in electronics

OR Associate's degree with 2 years' experience servicing electronic equipment

OR High School Diploma/GED and 8+ years' experience servicing electronic equipment and completion of GEHC Field Service Engineer Apprentice Program

Experience interfacing with both internal team members and external customers as part of a solution-based service process

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

Experience troubleshooting and responding to customer concerns

Will need to be credentialed to those customer sites that require it

About 90% on the road in the state of Iowa at client sites

Preferred

Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner

Six Sigma trained/certified

Establishes good relationships with customers and staff

Applies specialist and detailed technical expertise

Develops job knowledge and expertise through continual professional development

Shares expertise and knowledge with others. Uses technology to achieve work objectives

Demonstrates an understanding of different organizational departments and functions

Takes responsibility for actions, projects and people

Takes initiative, acts with confidence and works under own direction

Initiates and generates activity

Speaks clearly and fluently

Works productively in a pressurized environment

Handles criticism well and learns from it

Appropriately follows instructions from others without unnecessarily challenging authority

Complies with legal obligations and safety requirements of the role

Keeps up to date with competitor information and market trends

Benefits

Relocation Assistance Provided: Yes

Company

GE HealthCare

Glassdoor

4.2

GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees