Point32Health · 7 hours ago

Senior Community Engagement Representative

United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Contribute to the development and implementation of strategic community outreach plans and partnership proposals. Identify innovative approaches to infiltrate target demographics within the priority markets we serve.

Support membership growth objectives by generating membership leads through outreach and community events and facilitate follow-up with appropriate internal teams nurturing. Identify, evaluate, and implement high-value community partnership leads that support brand awareness and membership growth & retention efforts.

Develop & maintain relationships with community-based organizations (CBOs) and provider organizations (hospitals, community health centers), including staff at all levels, from front line staff to CEOs, Presidents, and Executive Directors.

Educate key community stakeholders, including members and prospective members, on health insurance programs and benefits in accordance with current approved communications. Serve as a subject matter expert on product offerings.

Attend community and networking events, which may fall in the early morning, after work hours, or on weekends.

Participate in external committees and cross-functional internal project teams. Share relevant findings within community engagement team.

Meet or exceed annual outreach benchmark and maintain accurate database of community activities & results and other administrative duties.

Qualification

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Community outreach experiencePublic speakingRelationship buildingBilingualMicrosoft Office

Required

High school diploma or equivalent required

A minimum of 5 years of professional experience in community outreach and relationship building required

Bilingual or ability to interact with multicultural audiences

Prior community outreach experience (relationship development with community-based organizations, faith-based organizations, providers, etc.)

Public speaking and comfortable with delivering presentations to large and small groups of people

Must be articulate, have excellent verbal and written communications skills and be highly motivated

Excellent time management and organizational skills to balance many components of job

Must be able to work independently as well as cooperatively within a team, with minimal direction while openly communicating back to management and escalating issues as appropriate

Professionalism is a must and high comfort level working with executives as well as front line staff

Exercise outstanding judgment and possess an innate ability to navigate politically-sensitive situations

Provide outstanding customer service, with an aptitude for conflict resolution

High degree of planning, problem solving, and good analytical skills required

Initiative and judgment required to successfully fulfill all job functions of multi-faceted position with minimal supervision

Computer Skills: Must be proficient in use of the internet, web-based applications and Microsoft Office suite of products

Works 80% of the time on the road (New England region, primarily MA), and 20% of the time in the office with a minimum combined 40-hour work week, including evenings, weekends, or early morning

Required to have a reliable vehicle and be able to drive and carry heavy materials to appointments and special events

Demands a very high energy and patience level and must be able to stand for up to 4-6 hours at events