Mercy For Animals · 6 hours ago

Donor Relations Specialist

New York, NY

Full-time

Remote

Entry, Mid Level

$50K/yr - $63K/yr

2+ years exp

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CommunitiesNon Profit

Insider Connection @Mercy For Animals

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Respond to donor inquiries, via phone and email, in a timely and courteous manner while adhering to Mercy For Animals' editing process and language and communication style

Develop and project-manage content for digital donor-stewardship materials, including newsletters, monthly donor updates, donation forms, development email signatures, and acknowledgment letters, with minimal guidance

Provide support, including project management, to the development department during events and special campaigns

Manage stewardship donation platforms, such as GivePanel, Double the Donation, and ThankView, including routine updates, audits, and strategy development

Routinely conduct research on donor relations best practices

Manage and lead special yearly projects for SMS, workplace giving, and end-of-year fundraising

Lead the application process for award nominations, such as the Anthem Awards and ADRP International Stewardship Awards

Adhere to all organizational policies and procedures

Perform any other duties assigned by team leader

Qualification

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Donor relationsFundraising experienceSalesforceProject managementNonprofit communicationsGoogle SuiteService-oriented personalityInclusion commitment

Required

Minimum of two years' professional experience in customer service, communications, project management, or a related field

Experience in fundraising, nonprofit communications, or customer-service resolution, showing compassion, good listening skills, and a grasp of effective follow-up steps

Ability to manage multiple projects simultaneously and meet competing deadlines

Strong attention to detail and ability to follow Mercy For Animals' style and editing guidelines

Excellent written and spoken communication skills

High level of organization and efficiency

Self-motivation and ability to work well independently and under pressure

Ability to work creatively and effectively as a team member

Proficiency in Google Suite

Friendly, positive, and service-oriented personality

Commitment to the mission and values of the organization

Commitment and openness to continued personal and organizational growth in diversity, equity, inclusion, and justice principles