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Company

Stryker · 20 hours ago

Customer Service Rep I - 1st Shift (Remote)

Springfield, IL

Full-time

Remote

Entry Level

$19.58/hr - $32.04/hr

2+ years exp

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BiotechnologyHealth Care

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Validate the ship to and replenishment locations of orders with sales and operations partners

Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar

Check and validate accuracy of incoming surgery product usage cases

Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Provide proactive updates on order status to accelerate billing process

Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales

Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies

Support Sales Reps in case of product usage pricing or discrepancies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data EntryOracleGEDSales Support

Required

High School Diploma or GED

Two (2) years’ relevant work experience

Preferred

Experience as account representative

Oracle

Benefits

Medical and prescription drug insurance

Dental insurance

Vision insurance

Critical illness insurance

Accident insurance

Hospital indemnity insurance

Personalized healthcare support

Wellbeing program

Tobacco cessation program

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

401(k) plan

Employee Stock Purchase Plan (ESPP)

Basic life and AD&D insurance

Short-term disability insurance

Company

Stryker

Glassdoor

4.1

Stryker is a medical technology company that offers products and services in orthopaedics.

Founded in 1941

Kalamazoo, Michigan, USA

10001+ employees

http://www.stryker.com/en-us/index.htm

H1B Sponsorship

Stryker has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (36)

2022 (76)

2021 (73)

2020 (69)