200+ applicants

Company

Calix · 8 hours ago

Success Engagement Manager- SmartTown

United States

Full-time

Remote

Senior Level, Lead/Staff

$117K/yr - $176K/yr

8+ years exp

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AnalyticsInformation Technology

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional solutions that deliver exceptional value to broadband service providers and their communities.

In conjunction with the above, help develop and successfully deploy use cases for SmartTown to support business goals.

Create, maintain, and evolve comprehensive enablement programs for BSP’s to leverage as they go to market with SmartTown Wi-Fi.

Develop enablement content including success roadmaps, enablement guides, knowledge articles, videos and BSP employee training materials.

Lead SmartTown go to market planning efforts with BSPs.

Collaborate with Marketing to develop compelling Market. Activation content for BSP’s to utilize in their go to market efforts.

Work with sales teams and success managers to assist customers beginning from the point of sale and extending through onboarding, launch and adoption.

Gather product feedback for continuous product enhancements and improved user experience and help customers plan to maximize their benefit with new feature releases.

Effectively communicate, validate, and propagate self-service and digital assets for customers.

Participate in broader support of the Calix Community through authoring Best Practice articles and collaborating with Marketing to create compelling Customer Case Studies.

Consistently drive customer's success with our SmartTown Solutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer success managementSolution/product managementSaaS experienceB2B marketingTelecommunications experienceCommercial Wi-Fi experienceMarketing processesPublic speakingExcel proficiencyAccount managementEmpathetic approachProject management

Required

8+ years’ experience in relevant solution/product management, marketing, or success.

1-3+ years of direct customer advocacy and engagement experience in customer success, professional services, project management or account management functions.

Thorough understanding of marketing and launch processes for hardware and software.

Ability to learn/understand technical aspects of the network and solutions to deliver Wi-Fi.

Strong written communication and public speaking/presentation skills

Working knowledge of excel.

Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.

Proactive nature, approaching all situations with an empathetic and patient manner.

Future Travel Expectation: Less than 25%.

Preferred

Experience in both B2B and B2B2C marketing

Experience in SaaS, Telecommunications or commercial Wi-Fi industry

Company

Calix

Glassdoor

4.7

Calix provides the cloud, software, systems and services for service providers to simplify business, excite subscribers and grow value

Founded in 1999

San Jose, California, USA

1001-5000 employees

http://www.calix.com

H1B Sponsorship

Calix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (22)

2022 (32)

2021 (22)

2020 (13)