New York Technology Partners · 12 hours ago
Senior Contact Center Developer
McLean, VA
Contract
Remote
Senior Level
7+ years exp
Maximize your interview chancesConsultingInformation Technology
Hiring Manager
Sudarshan Shetty
Insider Connection @New York Technology Partners
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Responsibilities
Design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms.
Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities.
Develop and integrate Chat functionality for web portals.
Integrate with the evoBrix X Medicaid platform using REST and SOAP APIs.
Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications, and platforms.
Design call routing and messaging solutions for seamless user experiences.
Leverage AWS services, including Lambda, API Gateway, S3, SNS for scalable solutions.
Utilize Java Spring Framework for backend development and maintain codebases using Git.
Proficiently use CI/CD pipelines, build tools such as Maven, Jenkins, and version control tools like Git or SVN.
Support and troubleshoot existing applications, resolving issues promptly to meet project milestones or Service Level Agreements (SLAs).
Manage and track incidents, defects, and enhancements through Jira.
Maintain and organize design artifacts in SharePoint or Confluence.
Assist with project releases, maintenance, and security updates to ensure system reliability.
Communicate effectively with the Integration Lead/Manager, providing updates on activities, issues, and risks.
Qualification
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Required
Bachelor’s degree in computer science, Information Technology, or a related field.
7+ years of experience with Genesys Cloud Platform, AWS. Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus.
Strong expertise in backend systems for service-oriented architectures.
Experience with chatbots, voice assistants, or AI-driven products is a plus.
Experienced in the Java and other programming languages like Python, Node.js is also a plus.
Strong expertise with relational databases, including Postgres, DynamoDB, and Oracle.
Proficient in CI/CD pipelines and tools such as Maven, Jenkins, and version control tools like Git or SVN.
Detail-oriented, capable of managing multiple priorities, and thrive in a collaborative, fast-paced environment.
Preferred
Experience in healthcare systems, and with a strong understanding of PHI, PII, and HIPAA compliance requirements
Experience in containerization using Docker or Kubernetes
Company
New York Technology Partners
New York Technology Partners is an information technology company that provides IT and engineering services.
201-500 employees
H1B Sponsorship
New York Technology Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (51)
2022 (88)
2021 (83)
2020 (109)
Funding
Current Stage
Growth StageLeadership Team
Amy Reynolds
Senior Talent Acquisition Partner
Hetal Shah
Technical Recruiter at New York Technology Partners
Company data provided by crunchbase
