Red Hat · 8 hours ago
Technical Account Manager - OpenShift Container Platform
Georgia, United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $145K/yr
5+ years exp
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Responsibilities
Support enterprise customers in implementing automated and containerized cloud application platform solutions
Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
Perform technical reviews and share knowledge to proactively identify and prevent issues
Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
Collaborate with the engineering, research and development, product management, and technical support teams
Create customer engagement plans and keep the documentation on the customer's environment updated
Create documentation regarding customer issues and technical details on how to resolve them
Manage and grow customer relationships by delivering attentive, relationship-based support
Build trust with customers and serve as their advocate within Red Hat
Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.
Provide advice and guidance to customers about their current and future Red Hat products
Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams
Complete analysis and present periodic reviews of operational performance to customer leadership
Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases
Travel occasionally to visit regional customers
Qualification
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Required
5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization
Administration experience with Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift Container Platform
Expertise in enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
Competent comprehension of enterprise architecture and strategic business drivers
Ability to manage multiple issues and projects with shifting priorities and timelines
Outstanding written and verbal communication skills and ability to convey complex information to customers clearly and concisely in English
Ability to travel for customer visits and events within the region
Preferred
Bachelor's degree or an equivalent in a technology-related discipline, ideally computer science or engineering is a plus
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts a plus
Red Hat Certified Engineer (RHCE) a plus
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Company
Red Hat
Red Hat is a software company that offers enterprise open source software solutions. It is a sub-organization of IBM.
10001+ employees
H1B Sponsorship
Red Hat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (124)
2022 (184)
2021 (187)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-10-28Acquired
1999-08-20IPO
1999-03-09Corporate Round
Leadership Team
Matt Hicks
President and CEO
Emmanuel Bernard
Quarkus co-founder and lead
Recent News
The Next Platform
2024-12-17
theregister.com
2024-12-17
Company data provided by crunchbase
