Nordic Global ยท 9 hours ago
Manager, Relationship Management
United States
Full-time
Remote
Senior Level
7+ years exp
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Responsibilities
Collaborates with the I&T Team, I&T leaders, and market business partners to implement and support application and technology solutions that support the clinical and business functions of the organization.
Assist in implementing specific projects, either sponsored by I&T or the market. Facilitate needed escalations to remove barriers to progress and communicate needs to direct managers.
Establishes key relationships with market and business partner executives and operational leaders, physicians, as well as influential staff members within the market. Maintains high moral and ethical leadership principles.
Demonstrates conflict management skills by reacting promptly and effectively following organizational policies. Facilitates team engagement to resolve conflicts.
Develop relationships with the market executive stakeholders to ensure that these key stakeholders are actively engaged in technology planning and implementation.
Oversees team staffing, time off, and necessary coverage to ensure work continues and leaders have a point of contact.
Facilitates, leads, and participates in department committees and other requested meetings. Responsible for meeting with market leaders regularly to provide project updates and collect market initiatives and priorities. Regularly participates in requested facility and market-level Business Functional Committee meetings.
Effectively coordinates and communicates I&T priorities within the market and/or Connect Partner they serve.
Performs rounds within facilities in conjunction with the assigned RM team member to validate engagement, prioritization, and team participation.
Works in conjunction with the Office of the CIO to align on I&T market priorities.
Qualification
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Required
Overseeing the Relationship Management team assisting the market leaders with their business and clinical needs.
Coordinating with appropriate I&T teams to scope solutions to achieve business needs.
Fitting the business needs to the enterprise I&T services, designs, and solutions.
Key liaison between the RM team and Front-line business users, Business Partners, and I&T.
Improving communication between the RM team, market business stakeholders, business partners, and I&T.
Good understanding of I&T processes, healthcare, and market/partner business processes.
Identifying opportunities for improvement, automation, and increased effectiveness.
Collaborates with the I&T Team, I&T leaders, and market business partners to implement and support application and technology solutions.
Assist in implementing specific projects, either sponsored by I&T or the market.
Facilitate needed escalations to remove barriers to progress and communicate needs to direct managers.
Establishes key relationships with market and business partner executives and operational leaders.
Maintains high moral and ethical leadership principles.
Demonstrates conflict management skills by reacting promptly and effectively following organizational policies.
Facilitates team engagement to resolve conflicts.
Develop relationships with the market executive stakeholders to ensure engagement in technology planning and implementation.
Oversees team staffing, time off, and necessary coverage.
Facilitates, leads, and participates in department committees and other requested meetings.
Responsible for meeting with market leaders regularly to provide project updates and collect market initiatives and priorities.
Regularly participates in requested facility and market-level Business Functional Committee meetings.
Effectively coordinates and communicates I&T priorities within the market and/or Connect Partner.
Performs rounds within facilities in conjunction with the assigned RM team member.
Works in conjunction with the Office of the CIO to align on I&T market priorities.
Knowledge of healthcare operations and processes including healthcare topography.
Excellent presentation, time management, and collaborating skills.
Knowledge of information technology principles and processes.
Excellent analytical, planning, organizational, and technical skills.
Excellent written and verbal communication skills.
Experience delivering presentations to senior-level executives and technical audiences.
Leads teams and facilitates necessary change management, conflict resolution, and team engagements.
Ability to take initiative, use sound judgment, make independent decisions, and work with tight deadlines.
Exhibits a willingness to explore new ideas, identify improvement opportunities, and develop ways to meet demands.
Understanding the financial implications of implementing changes.
Is a continuous, life-long learner who regularly invests their time and efforts in enhancing their healthcare business and technology knowledgebase.
7+ years in IT Services Industry/Healthcare.
Bachelor's information technology, healthcare field, or related experience.
Proficient in Microsoft Office Suite.
Ability to join calls for escalations or major incidents after hours and on weekends.
Travel up to 20% of the time.
Preferred
4+ Leadership/Management experience preferred.
Company
Nordic Global
Nordic Global is an information technology company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Younger
Solution Executive, Performance Improvement | Advisory Services
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