Rippling · 7 hours ago

Manager, Professional Services - Benefits

San Francisco, CA

Full-time

Remote

Mid, Senior Level

$87K/yr - $152K/yr

7+ years exp

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Responsibilities

Mentor, hire, and lead a global team of product specialists.

Drive an implementation team to successfully meet key metrics: productivity, project completions, exit gates, and CSAT.

Design and revise documentation to set the team up for success

Streamline our broker BenAdmin implementation experience

Work cross-functionally with product and sales to build qualification processes for BenAdmin

Support Global BenAdmin product launches (i.e. developing customer education content and implementation playbooks, facilitating trainings)

Be the voice of CX for Benefits (US and Global) by actively contributing to the development of our Benefits products

Regularly coordinate with insurance ops, product, and engineering teams to fix bugs and launch new features/processes

Serve as a connector between engineering, product, and other customer-facing teams

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Implementing SaaS productsBenefits administrationCross-functional collaborationDocumentation designCustomer educationData-centric leadership