Merkle · 7 hours ago
EVP, Senior Partner CX&C
Maryland, United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$236K/yr - $380K/yr
15+ years exp
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Responsibilities
Understand the challenges faced by customers; develop and implement unique experience transformation strategies to accelerate the business strategy.
CX&C; understand the marketing dynamics of the capabilities and industries, customer needs specific to those dynamics and the solution trends to grow our business. Be a subject matter expert and trusted advisor to clients, providing strategic guidance, lead complex projects
Teams with Alliance partners through proactive relationship development with Account Executives, pipeline mapping and joint account planning to promote co-selling of partner products and services to Merkle customers, as well as, Merkle solutions to partner customers.
Leads customer engagements and provides strategic counsel to growing multinational brands. Experience digging into prospects' pain points and validating the issues they're facing with main contacts from across the customer organization.
Leads business development and client go to market for the capability in close collaboration with Solutions & Delivery teams; grow existing customer business and develops new business opportunities in partnership with business development for new logo acquisition.
Manage a P&L; forecasts growth; meet financial goals and targets.
Understand the importance of leading, hiring, developing talent, and keeping Experts engaged. A leader who can also be a supportive manager and works alongside the team. Understand that encouraging the teaming dynamic is as crucial as closing and retaining seven and eight figure accounts. Facilitate sourcing, qualifying, and closing top talent to the vertical. Keenly focused on engaging and keeping existing Experts, focused on commitment to career pathing and skills development for Merkle employees.
Translates goals into operational reality. Breaks down strategic priorities or business initiatives into important tasks and identifies accountabilities. Align resources to ensure implementation and delivery of required results.
Stays ahead of industry trends. Always looking for new solutions to solve customer challenges. Aware of innovations at Merkle and finds ways to use them for the vertical practice.
Positioning Merkle as a “thought leader” in customer experience marketing solutions and accomplishes that by forming and advocating a strong point of view. Take advantage of opportunities to share that point of view in articles and speaking engagements and encourage the team to do so as well.
Qualification
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Required
Experienced business builder.
Experienced at leading business development efforts and managing an 8-9 figure P&L to achieve growth and profit goals.
Experience with strategic planning and proposal development.
Proficient at large-scale customer management with global responsibilities.
CX&C expert.
Strong point of view on how to accelerate experience transformation and profitable brand growth through solutioning & specialization.
Can create a value proposition where Merkle can meet those opportunities.
Proven track record of creating satisfied customers through high fidelity Client Services.
Owns overall customer satisfaction with a point of view and execution plan to expand the customer relationship.
Fifteen plus years’ experience as both a strategic and tactical leader.
Substantial experience in the CX&C capability at the industry and/or sub-verticals.
Business leadership experience includes P&L experience.
Successful in leadership through influence versus authority.
Passion towards data-driven marketing and a belief in the power and potential of people-based marketing.
Intuitive curiosity about technology and the ability to create more seamless and valuable customer experiences.
Strong sense of curiosity.
Lifelong learner.
Mentors and develops more junior staff, sharing knowledge and providing guidance on career growth.
Ability to pivot and evolve in a complex organization and ever-evolving technology landscape.
Able to work well with multiple capability leaders.
Socializes points of view with key stakeholders.
Has mastered leading through influence.
Experience hiring and developing personnel, while building teams.
Ability to manage teams in a distributed work environment.
Lead in direct/matrix environments.
Successfully leads through Influence (versus Authority).
Can grow new business and develop existing customers.
Experience in Agency Services of Record, Business Consultancy, and Strategic Integrator relationships.
Client Service management, and Solutions & Delivery.
Bachelor’s Degree required.
Benefits
Medical
Dental
Vision
401(k) matching
Paid time off
Company
Merkle
Merkle is a customer relationship management agency that designs, executes and evaluates integrated marketing programs.
10001+ employees
H1B Sponsorship
Merkle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (27)
2022 (41)
2021 (82)
2020 (133)
Funding
Current Stage
Late StageTotal Funding
$123.54MKey Investors
TCV
2016-08-08Acquired
2016-03-08Series Unknown· $10M
2015-08-14Series Unknown· $5.67M
Leadership Team
Craig Dempster
Global CEO
JONATHAN GAGLIANO
SVP- Financial Services Group
Recent News
2024-05-24
2024-05-18
Company data provided by crunchbase
