WM · 7 hours ago

Associate, HR Service Center

United States

Full-time

Remote

Entry Level

$19/hr - $22/hr

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No H1B

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Responsibilities

Handles incoming telephone calls / emails in accordance with service model.

Responds to general inquiries concerning transition activities in accordance with established policies and procedures.

Creates electronic record to capture customer interactions; provides quality service and resolve efficiently.

May provide assistance with People Support Center projects, as needed, to support both internal and external business partners.

Coordinates with internal shared services to ensure all aspects of transitions are covered including payroll, benefits, recruiting, etc.

May perform administrative duties specific to department such as conducting research, updating standard templates and reports, and preparing collateral materials.

Establishes and maintains record keeping and filing systems; classifies, sorts and files correspondence, records and other documents.

Processes all salary changes due to merit increases, promotions, or range adjustments. Ensures that all necessary information has been received, information accurately entered into the online system. Reviews and submits updates for the HRIS and provides reports as needed.

Answers routine payroll/Kronos questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns.

Answers benefits questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and benefits and risk management to resolve problems and clarify benefits.

Ensures that all necessary forms and documentation are completed for any leave of absence, short term or long-term disability claims, worker’s compensation claims and ADA accommodations. Ensures that all parties (Managers, HR, etc.) are kept informed, and that proper follow up is conducted.

Ensures all necessary new hire forms and documents are completed and returned. Enters new employee information into computer data base, working closely with Payroll, IT, and Security (I-9, employee badge). Sets up all necessary personnel files, answers questions, and follows up as needed.

Assists with processing of terminations. Processing final paycheck and vacation payouts. Answers questions from managers or employees on the termination process.

Handles and maintains all files and records for personnel file.

Makes photocopies: mails, scans and emails document and performs other clerical functions.

Participates as an active member of one or more cross-functional special project teams.

Qualification

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SHRM-CPPHR CertificationMicrosoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft PowerPoint