Evora IT Solutions · 9 hours ago
ServiceNow Field Service Management (FSM) Solutions Architect
United States
Full-time
Remote
Senior Level
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Responsibilities
Act as the primary technical expert in pre-sales meetings, demonstrating ServiceNow FSM capabilities and how they align with client requirements.
Collaborate with sales teams to identify client needs and develop customized FSM solutions that address specific business challenges.
Design comprehensive FSM solutions on the ServiceNow platform, including workflows, integrations, and customizations.
Develop detailed proposals, including solution designs, implementation plans, and value propositions, to support sales efforts and win new business.
Prepare and deliver engaging presentations and product demonstrations to showcase ServiceNow FSM solutions to potential clients.
Highlight the benefits and features of FSM solutions and how they can drive operational efficiency and improve field service management.
Conduct in-depth needs assessments and workshops with prospective clients to gather requirements and understand their field service processes with Business Process Consultants and Project Managers.
Translate client requirements into effective ServiceNow FSM solutions and articulate the technical approach and benefits.
Stay up-to-date with the latest ServiceNow FSM features, industry trends, and best practices.
Provide thought leadership and insights on FSM trends and innovations to clients and internal teams.
Work closely with sales teams, consultants, and project managers to ensure alignment between pre-sales activities and project execution.
Support the transition of pre-sales engagements to post-sales implementation teams, ensuring a smooth handover and alignment with client expectations.
Create and maintain documentation related to solution designs, proposals, and client engagements.
Ensure compliance with organizational standards and practices in proposal development and client interactions.
Qualification
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Required
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Proven experience as a ServiceNow Solutions Architect with a focus on Field Service Management.
Extensive experience in designing, configuring, and implementing ServiceNow FSM solutions.
Demonstrated experience in integrating ServiceNow with other enterprise systems.
Deep understanding of ServiceNow FSM modules and their capabilities, as well as other ServiceNow Modules, such as ITSM, CSM, and HRSD.
Proficiency in ServiceNow development, including scripting (e.g., JavaScript, Glide API) and application customization.
Experience with integration technologies such as REST, SOAP, and middleware platforms.
ServiceNow Certified System Administrator (CSA) required.
Strong problem-solving skills and analytical abilities.
Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
Ability to manage multiple projects and priorities effectively.
Preferred
ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (CIS) in Field Service Management is preferred.
Benefits
Work from Home
Training & Development Programs (Learning Credits Available for Certifications)
Competitive Paid Time Off Benefits
Healthcare Plan (Medical, Dental & Vision)
401(k) with Employer Match
Annual company trips in the United States and Globally
High autonomy with the possibility to implement topics holistically and independently
Company
Evora IT Solutions
Evora IT Solutions is an international software and IT service provider focusing on maintenance management and customer service.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-11-12Acquired
Leadership Team
Jan-Erik Bätz
CEO at Evora IT Solutions Inc.
Recent News
2024-11-05
The Portugal News
2024-04-21
The Portugal News
2024-03-11
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