OneDigital · 6 hours ago

Human Resources Business Partner

Remote-Texas

Full-time

Remote

Mid Level

Maximize your interview chances

Human ResourcesInsurance

Culture & Values

Insider Connection @OneDigital

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.

Provides guidance and support to client inquiries regarding payroll, benefits, human resource, and general employee relations as applicable, escalating to partnering departments as needed.

Manage ongoing long-term client relationship by resolving issues, communicating any changes in program parameters, providing procedure updates, etc. Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs.

Ensures the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.

Conduct new client orientations, including benefits enrollment, and new hire on-boarding.

Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.

Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures.

Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.

Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.

Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client Relationship ManagementEmployee RelationsPayroll SystemsBenefits EnrollmentSoftware TrainingContinuous Improvement

Required

Experience in developing new client relationships and serving as a direct contact for client key stakeholders and decision makers.

Ability to provide guidance and support to client inquiries regarding payroll, benefits, human resource, and general employee relations as applicable.

Experience in managing ongoing long-term client relationships by resolving issues and communicating any changes in program parameters.

Ability to conduct new client orientations, including benefits enrollment and new hire onboarding.

Experience in conducting demos of web and software products for prospective clients and providing software training for new clients.

Ability to provide training to client contacts on RE’s services, process, payroll systems, employee benefits, and support procedures.

Experience in evaluating and acting to improve client satisfaction with all aspects of the organization’s services.

Ability to monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

Strong communication skills to ensure the streamlining of information flow between clients and the organization.